Customer Interaction Analytics for happier customers and lower costs.

Nothing is more important than customer service for building brand loyalty and customer lifetime value.

With proven processes and innovative software, we have the tools to reach higher customer satisfaction while lowering call center operating costs. Our methodologies have led to 12% increases in customer satisfaction and have saved our clients millions in operating costs. Check out some of our offerings below.

Customer Interaction Analytics

Datanautix offers services to optimize your customer interactions.

Our analysts will use our industry leading software to mine hundreds of attributes from your recorded customer service calls. After extracting your main drivers of unhappy customers and low net promoter scores, our analysts will identify the best business solutions. We'll then develop a predictive model that shows how any process changes you make will lead to CSAT or handle time improvements.

"Datanautix's Interaction Analytics identified some pretty major issues in our customer service process. We ended up increasing CSAT [customer satisfaction] by 15% and decreasing call time by 20%. Between the new revenue and reduced costs, the ROI with Datanautix has been near immediate."
- J.B., call center exec

Give us 150 customer service call recordings and we'll give you 15% happier customers and 22% shorter calls.

Call Monitoring Software

Our industry leading call monitoring software allows analysts to quickly record hundreds of call attributes. Some of the key features include:

Web enabled
Our software runs in the browser, meaning no install needed. It works on any device (from Windows to Macs to iPads) and anywhere (even offline!)
Security compliant
Our software can be installed within your secure network to protect all data.
Easy on resources
Unlike a lot of software out there, we don't need any complicated servers or huge computers to run. Trust us - we're IT approved!

Contact us if you'd like to learn more or set up a demo.

Agent Training

Ensure your customers have the best experience possible by having Datanautix train your customer service agents.

Our team has significant international experience training customer service agents, including agents in the USA, Phillipines, India, Nicaragua, Australia, and more. We offer cultural training as well as customer resolution training.

"The techniques that Sanjay [Datanautix's CEO] taught our agents brought us smoother and faster customer interactions."
- call center exec in the Phillipines

Survey Feedback Software

As useful as customer satisfaction surveys are, it can be incredibly difficult to read through hundreds or thousands of surveys to identify key problems. Our software uses proprietary natural language processing to identify key topics in a set of verbatim comments, and then gives you the most relevant comments to read. Some of the great features include:

Web enabled
Access this software anywhere and anytime, with no install needed
Blazing fast
We can crunch thousands of verbatim comments in just seconds
Filtering tools
Use our full-text search, filter by net promoter score, or even add custom numerical filters
Full collaboration
Easily share your analysis with built in collaboration tools
Easy export
One click to export data to Excel

Interested in seeing more? Let's arrange a demo and change how you look at verbatim comments.

Agent Evaluation Software

Hiring and training new call center agents is both costly and time consuming. Our software can predict who will be a good agent right from the start.

Use our agent evaluation software during the hiring process to predict how well your potential agents will work with customers, making hiring a breeze and reducing churn. We measure a variety of factors, from empathy to tone of voice, and use them to predict how well recieved the agent will be by customers.

Give it a try and change how you hire call center agents forever.